How do I cancel my trial?

We're so sorry to see you go!   

If you really must... 

Do it Yourself

...if you paid through PayPal, you can cancel your subscription by cancelling the pre-approved payment you set up in PayPal.  Their article shows you how to do this: https://jvzoo.zendesk.com/hc/en-us/articles/205727998-How-to-cancel-preapproved-recurring-payments

...if you purchased the product through PayKickStart, you can cancel your subscription by going here: https://app.paykickstart.com/order-lookup Put in your purchasing email and order id to search for and cancel your subscription


Ask us to do it for you...

Look for the orange beacon in the bottom right corner, and click on it. Click "Send a Message",and select "Billing". Or just send a message to help [at] promotelabs [dot] com

Please include the email address with which you signed up and your transaction number - a copy of your payment receipt is ideal!

In addition, we would really appreciate it if you could tell us why you have decided to cancel your subscription.  This will enable us to better serve our customers - and perhaps you, in the future.

Thank you