What is your Refund/Cancellation Policy?
We have a 30-day money-back guarantee that allows you to try our products. Subscriptions can be canceled at any time.
If you are having a problem please consider contacting our professional, dedicated support team who will do their utmost to help you resolve it.
Just click the orange beacon in the bottom right of any page, click "Send Message" and fire away!
If the app doesn't do something you expected/want, again, please reach out and let us know. We are continually developing all our products. We may already be working on including your desired feature - or we may take it on-board and incorporate it for a future release.
If you do decide that a refund/cancellation is the only course, and you just must leave our tribe, we will be very sorry to see you go!
Refund
- First check that you are within the time limit under our refund guarantee.
- Click on the orange icon below to get in touch
- Please include Your Name / Name Of The Product / Purchase Date & Transaction ID
- Your reasons - totally optional ... but this really helps us serve our customers better and understand their requirements
Cancel a Subscription
For JVZoo pre-approved payments, you need to contact us to cancel the subscription.
- Click on the orange icon below to get in touch
- Please include Your Name / Name Of The Product / Purchase Date & transaction ID
- Your reasons - totally optional ... but this really helps us serve our customers better and understand their requirements
Please be aware that the cancellation takes effect immediately so we recommend that you save your request to cancel until just before the time of the rebill - any time remaining on the subscription cannot be credited! Thank you for understanding. Once your account is closed, the items in your dashboard are "gone". If you take out another subscription, you will need to do so with a new email address for your shiny, new account!
Your request refund/cancel request will be actioned as quickly as possible - usually within 48 hours