I forgot my username/password. How can I retrieve it?

Monkey Web Tools

Please follow these steps to reset your password or to be reminded what your username/password is

  1. Go to your log-on page : contact support if you don't know this
  2. Click the forgot password button
  3. On the next page enter your EMAIL (not username)
  4. We email you a link which you need to click on 
  5. Click the link and you go to a screen to enter a new password (twice)
  6. We then send you an email confirming it has been changed and it confirming your username and password in it.

We realize that you may not actually have forgotten your password , but doing it this way ensures that it is only you that can change your password because the link is sent to your registered email!

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us