What is your Refund/Cancellation Policy?

We have a 30-day money back guarantee that allows you to try our products, except for SplitTest Monkey where we are offering a 60-day money back period.  Subscriptions can be cancelled at any time.

If you are having a problem please consider contacting our professional, dedicated support team who will do their utmost to help you resolve it.

You can either send us an email at: monkeywebapps@promotelabs.com or
you can click the orange button in the bottom right of any page while inside your account, click "Send Message" and fire away!

If the app doesn't do something you expected/want, again, please reach out and let us know.  We are continually developing all our products.  We may already be working on including your desired feature - or we may take it on-board and incorporate it for a future release. 


If you do decide that a refund is the only course, and you just must leave our tribe, we will be very sorry to see you go
  • First check that you are within the time limit under our refund guarantee.  
  • Click on the orange icon below to get in touch 
  • Please include Your Name / Name Of The Product / Purchase Date &
  • Your reasons - this really helps us serve our customers better and understand their requirements 

If you are cancelling a subscription, please be aware that the cancellation takes effect immediately so we recommend that you save your request to cancel to just before the time of the rebill.

Your request will be actioned as quickly as possible - usually within 48 hours